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While using iTunes for Windows, the following alert may appear: “Due to an error, iTunes can’t connect to any shared iTunes library, Apple TV, or Remote. Check for a possible conflict between Bonjour (a networking technology used in iTunes) and third-party software such as firewalls, anti-virus protection, or network proxy software.” Follow the sections below in this article to resolve the causes of this alert.

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iTunes for Windows: Bonjour alert due to firewall, security, or proxy software

After installing iTunes for Windows, you may experience some of the following symptoms: Your computer’s optical drive may no longer be recognized The optical drive may not appear in My Computer, but may appear in Device Manager with a yellow “!” (exclamation mark) beside the optical drive The following dialog may appear when attempting to use the optical drive

in iTunes for Windows, some text may appear cut off, incomplete, or distorted if the Font DPI (Dots Per Inch) setting on your computer is not set to “Normal (96 DPI).”

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iTunes for Windows: Text may appear incorrect if font DPI is not set to 96 DPI

In Windows 7, you may be unable to view or play HD video or content, and you may receive a related alert message.

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iTunes for Windows: Unable to view or play HD video content that requires HDCP

If you have incorrect proxy settings, iTunes for Windows will give you an error message when it tries to connect to Internet content, such as the iTunes Store, CD information (CDDB), or Internet radio stations.

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iTunes for Windows: can’t access the Internet if proxy settings are incorrect

With Microsoft Outlook Hotmail Connector and iTunes 10 installed, you may not be able to sync contacts, calendars, or notes.

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iTunes 10: Microsoft Outlook Hotmail Connector may conflict with syncing iPhone, iPad, or iPod touch

This document applies to iTunes 8.1 or later and Macintosh computers

When the firewall in Windows Vista or Windows 7 is enabled, it may prevent iTunes from accessing the Internet unless iTunes is listed as an exception.

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How to enable iTunes in the Windows Vista and Windows 7 Firewall

After installing iTunes 10 on a Windows PC with Microsoft Outlook 2000 installed, Microsoft Outlook 2000 will not open.

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iTunes: Outlook 2000 will not open after installing iTunes 10

iTunes for Windows includes Device Sync Tests within iTunes Diagnostics. Device Sync Tests can assist you in troubleshooting an issue when trying to sync your iPhone, iPad, or iPod touch in iTunes. This can assist with issues around syncing contacts, calendars, mail accounts, bookmarks, and notes over USB on your computer.

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iTunes for Windows: Device Sync Tests